The first and most immanent problem is that most of the Palestinians don’t know their rights and don’t even know that they are entitled to services from the National Insurance.

The responsible authority to guarantee social services is the National Insurance Institute (NII), where Palestinian residents have to apply for the benefits and to prove, that they have a legitimated claim. All the application process is in Hebrew – although Arabic is the second official language of the State of Israel – what causes another problem for the Arabic applicants because of their lack of Hebrew language skills.

Under current law permanent residents of East Jerusalem – as they are paying taxes and social security contributions like any Israeli citizen –are entitled to the same social rights like Israeli citizens.

This includes in the first place the health insurance and further social benefits like pensions or also the rights like the right of education for their children. The responsible authority to guarantee these services is the National Insurance Institute (NII), where the Palestinian residents have to apply for the benefits and to proof, that they have a legitimated claim.